Not all Service Advisors understand the importance of selling in their role. Too often we find that many Service Advisors are on autopilot and rather than selling and influencing customers, they just go through the motions and it is losing dealerships thousands of dollar every week.
This program is a 1 day workshop that empowers Service Advisors to improve their ability to sell and influence.
Topics covered include:
- Understanding the importance of selling and how to make this a natural part of your approach with customers
- What the Service Process is and how to use it to effectively sell
- How to adapt to different types of customers
- Selling techniques that add value – not take advantage of customers