The role of Manager in a Dealership is a challenging one. They are often required to cover both the day-to-day tasks of the department and monitor/manage a wide variety of staff functions and competence, as well as take a strategic and forward planning view. Our curriculum provides support and development for all of these areas.
Developing and maintaining the skills and motivation levels of Sales Consultants is a constant challenge. It’s difficult to find the time & focus to bring new staff up to speed as well as to identify the strengths & weaknesses of current staff in both sales and F&I. The IATI curriculum offers topics to suit your new recruits as well as your seasoned professionals.
Service & Parts
Often considered the “engine room” of the Dealership, the Fixed Operations departments are critical to the financial and customer service success of the business. With so many different roles and team interactions, this is a vital part of the staff development plan. The IATI curriculum covers both customer-facing and workshop-focused jobs.
Admin & General
All the staff in your Dealership need to be operating at the same high standard in order for you to consistently deliver excellent customer service and to create the best possible financial results for the business. Some topics are department specific. Others apply to every person in the Dealership – we all need to be able to work together to get great outcomes.