Telephone Skill for Sales Consultants
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Question 1 of 10
1. Question
Customers use the phone because it
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Question 2 of 10
2. Question
The purpose of answering the phone should be
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Question 3 of 10
3. Question
When talking on the phone we should
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Question 4 of 10
4. Question
Why should you use a Phone Process?
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Question 5 of 10
5. Question
A Phone Greeting needs to have
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Question 6 of 10
6. Question
In the OBP model, the letter ‘B’ stands for:
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Question 7 of 10
7. Question
The Presentation Step is designed to
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Question 8 of 10
8. Question
Many sales consultants view the phone as:
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Question 9 of 10
9. Question
In step 4-Setting the Appointment you need to
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Question 10 of 10
10. Question
Strategies to improve your approach over the phone include:
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