Module 3 – Consultation interview – International Automotive Training Institute

Question 1 of 10

1. Question

1 point(s)

Research suggests what percentage of decisions are made using the right side of the brain?

75%
70%
65%
80%

Question 2 of 10

2. Question

1 point(s)

The right side of the brain is the…

Largest of the two hemispheres?
Side that women use most often?
Rational side of the brain?
Emotional side of the brain?

Question 3 of 10

3. Question

1 point(s)

Which of the following questions would you ask to obtain an emotional motive form a customer?

What type of car do you drive at the moment?
Are you looking for an extended warranty?
What you would like the car to do for you?
Have you considered diesel over petrol?

Question 4 of 10

4. Question

1 point(s)

Great open questions should start with which words?

“When”, “how”, “who”
“Would”, “should”, “are”
“Is”, “will”, “can”
“Did”, “does”, “do”

Question 5 of 10

5. Question

1 point(s)

Many sales consultants make the mistake of asking to many ________questions:

good
closed
relevant
all of the above

Question 6 of 10

6. Question

1 point(s)

The left side of the brain is the:

Largest of the two hemispheres?
Side that women use most often?
Rational side of the brain?
Emotional side of the brain?

Question 7 of 10

7. Question

1 point(s)

In asking questions we need to trigger the ________side of the brain:

left/logical
right/emotional
word
brain stem

Question 8 of 10

8. Question

1 point(s)

Open questions:

seek new information
Confirm information
Fill time
Are not important

Question 9 of 10

9. Question

1 point(s)

In asking questions, you need to sequence them for who’s benefit?

Yours
Yours & Theirs
The Customers
All of the above

Question 10 of 10

10. Question

1 point(s)

A great open question is:

Are you buying a car today
Do you want a new car
What do you want in your next car & why
all of the above

Module 3 – Consultation interview

Published by Course Administrator on August 1, 2017August 1, 2017