Admin and F&I Staff Curriculum includes:

  • Variations of the Manager and Consultant programs from other Departments
  • Customer Support Skills for those ‘Behind the Scenes’
  • Telephone Techniques for Reception and Admin Staff

All Staff – General Curriculum includes:

  • Personal Productivity & Time Management
  • Selling to Different Types of Customers
  • Effective Communication to Other Staff
  • Goal Setting for Maximum Results
  • Dealing with Difficult People