Admin and F&I Staff Curriculum includes:
- Variations of the Manager and Consultant programs from other Departments
- Customer Support Skills for those ‘Behind the Scenes’
- Telephone Techniques for Reception and Admin Staff
All Staff – General Curriculum includes:
- Personal Productivity & Time Management
- Selling to Different Types of Customers
- Effective Communication to Other Staff
- Goal Setting for Maximum Results
- Dealing with Difficult People